For over 20 years, Ideo has focused exclusively on optimizing the most challenging Service Management processes. We do this utilizing the Salesforce 360-platform, with a focus on Service Cloud and Field Service. Our team of experienced consultants makes sure your call center, dispatch center and field resources are able to work in the most optimal way.
We support organizations that provide service and maintenance, fix breakdowns or perform asset inspections on a daily basis.More about Ideo Field Service
Achieve the ultimate customer service experience, from field service to customer contact center.
Creates a service case via the self-service portal or by calling the call center
Receives the case, creates a work order and makes an appointment with the customer
Assigns work to field resources, based on availability, expertise and location
Receives the work on his mobile and goes onsite to fix the problem
Salesforce Service Cloud is designed to support your employees in providing world class service to your customers. Service Cloud combines sales, service and marketing data, so your employees always have a 360-degree view of every customer, anytime, everywhere and on the device of your choice.
From call center software to self-service portals, with Salesforce Service Cloud you can improve your customer service with pro-active, intuitive and flexible support, focused on the needs of your customer.
Salesforce Field Service offers your service employees a 360-view of every customer and provides a real time view of all service tasks. Field Service provides an automatically optimized schedule and offers your field service employees all the essential information, so every service appointment can result in a positive customer experience.
With Salesforce Field Service you make sure that every customer interaction is of top quality. Create work orders, assign them to the right technician and monitor the progress in the field.
Curious about the advantages Salesforce has for you?
We know your challenges and understand what is needed to make your project successful
“The implementation of our new Field Service Management solution resulted in a 50% reduction of our dispatcher capacity. ”
“Through the digitization of our inspection process, we can now quickly adjust and optimize the deployment of our contractors. ”
“Our Field Service Management solution allows us to efficiently plan our 550 Smart Meter Engineers and optimize our administrative process in the field.”
Interested in the possibilities and advantages of Salesforce for your organisation? We would love to tell you more!
Please leave your details and we will contact you to discuss the possibilities.
We are a team of Salesforce Consultants and experts in Service Management. For over 20 years we have been advising companies how to optimize their service and maintenance processes using state-of-the-art software, with an extra focus on dispatching and mobility. We are entrepreneurs with a love for technology and a passion for maximizing customer value.