Bridging the gap to customer centric service

Service Connect 2021
April 15th, 2021 | 15:00 - 17:00 CET

Register now!

Do you want to provide world class Customer Centric service? Are you looking to improve your field service operations as well as your bottom line? Do you want a complete 360-view of assets across your organization to streamline the complexities of your service operations? If the answer to any of these questions is Yes!, then join Service Connect 2021.

You will receive answers to the following challenges

  • Keeping field service connected to our entire business
  • Keep customers updated at every step
  • Deliver real-time, visual support
  • Schedule service appointments more intelligently
  • Give field agents the information they need, even offline
  • Provide more uptime, reliability, better experiences to customers
  • The need for accurate asset and resource data to meet customer requirements

During this even we will show you to get the most out of your techs, dispatchers, and managers with Field Service, mobile resource optimization software from Salesforce. SFS allows companies to do more with less, by using optimization tools that build trusted support in the field and reduce costs, increase efficiency, and schedule seamlessly, all on the #1 CRM.
We will also discuss how Asset-360 from ServiceMax provides a 360-degree view to support a true asset-centric strategy and enables companies to drive efficiencies in their processes and grow their business by delivering maximum uptime to their customers to keep the world running.

What’s on the agenda?

  • Jaap Giebels | Manager Field Service at Ideo will be you host for this event. He will discuss the trends and challenges in the field service market today.
  • Michael Kuebel | Senior Product Director Field Service at Salesforce, will explain you how Salesforce can support your organization in best in class customer centric service by streamlining your field service operations and maximize asset performance, all to improve your bottom line. He will also go into how SFS support you to deliver better Field Service experiences for your customers
  • Javed Ahmed | Senior Solutions Consultant at ServiceMax, will discuss how ServiceMax Asset 360 for Salesforce can really boost your asset-centric strategy and enable you to drive efficiencies in your asset management processes and grow your business.
  • Tjarco van Overbeek | Senior Field Service Consultant at Ideo, will show how Salesforce Field Service gives dispatchers oversight of their mobile employees and resources, so they can coordinate and optimize how they are utilized. Do more with less by using optimization tools that build trusted support in the field and reduce costs, increase efficiency, and schedule seamlessly.

Event details

Intended audience
Service leaders, Asset managers, Application analyst, consultants or product owners that what to provide world class customer centric service with Salesforce

Date/Time
Thursday, April 15th, 2021
15:00 – 17:00 CET

Location
Online, via Zoom

Register for this event

Do you want to provide world class Customer Centric service? Are you looking to improve your field service operations as well as your bottom line? Do you want to streamline the complexities of your service operations by delivering a complete 360 view of assets across your organization? If the answer to any of these questions is Yes!, then join Service Connect 2021.

We would like send a small webinar survival package to your home address. If you are interested, please do not forget to enter your address details when registering for this event.



  • 20 jaar ervaring in Field Service Management
  • Experts in samenbrengen business en IT
  • Onze klanten waarderen ons met een 8,2